Epara
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Secure sign-in
No active login challengeWho signs in?Merchant ownerDashboard loginLogin required: YesOpen /login Role journey mapWho enters without an account, and who signs in?
Customer payment stays guest-first. Merchant, merchant team, and Epara teams sign in only when their role needs dashboard or backoffice control.
role_journey_school_2026_001 mappedCustomer entryGuest checkoutNo account required to pay or view receipt proof.
Merchant entryDashboard loginOwner/team manage collection, payment, reports, and payout status.
Epara entryRole-based backofficeSupport, risk, operations, finance, and checker roles are separated.
Customer1 roles
Public customer
Customer / parent payer
readyEntryGuest hosted checkout
LoginNo
If the payer needs help, support opens the same receipt and payment evidence.
Can- Pay by card, wallet, or local method
- Authenticate issuer OTP
Cannot- See merchant balance or payout
- Create refunds
Merchant2 roles
Merchant dashboard
Merchant owner
live readyEntryDashboard login
LoginYes
After payment capture, owner hands finance to settlement and support to receipt/refund cases.
Can- Create and publish collection pages
- Invite merchant team members
Cannot- Approve own high-risk refunds
- Change provider settlement files
Merchant dashboard
Merchant finance manager
controlledEntryScoped merchant team login
LoginYes
Finance reads the ledger outcome but cannot mutate money movements directly.
Can- Explain gross, fee, reserve, net
- Download statement evidence
Cannot- Create payment links
- Approve refunds
Epara4 roles
Internal operator
Epara support specialist
assignedEntryRole-based backoffice login
LoginYes
Support can create the case; privileged checker or risk completes controlled decisions.
Can- Explain receipt and payment status
- Create refund request
Cannot- Self-approve restricted refund
- Change ledger lines
Internal operator
Epara operations analyst
queuedEntryOperations queue login
LoginYes
Operations clears the rails evidence before finance and support rely on the record.
Can- Mark provider reference reviewed
- Investigate reconciliation differences
Cannot- Create merchant collection pages
- Answer customer support as merchant
Executive / platform finance
Epara company owner
revenue recognizedEntryInternal owner dashboard
LoginYes
Company owner reads contribution margin after finance and operations prove the statement.
Can- Read company revenue from the same payment scenario
- Compare pricing to provider cost
Cannot- Count merchant reserve as revenue
- Rewrite captured payment facts
Internal control
Privileged operator
controlledEntryElevated role with audit trail
LoginYes
Privileged operator is the control point, not the owner of every business workflow.
Can- Approve restricted refund after maker request
- Approve sensitive access action
Cannot- Create and approve the same refund as one actor
- Delete financial history
New merchant? Apply for Epara