Epara Receipt

Payment receipt

EP-RCPT-2026-00041

Demo Market received your school fee payment. You paid as a guest, so account creation is optional.

125,000 IQD

Payment capturedReceipt delivered to alia.school.parent@example.test

MerchantDemo Market

ReferenceSCH-2026-00041

Paymentpay_scenario_001

Checkout sessioncs_school_2026_001

View failed retry demo Open wallet profile Business flow

Receipt delivery proof

How was this receipt delivered?

Customer sees that the notification is only delivery proof; the immutable receipt remains the payment record.

notify_school_2026_001

active

Customer proofReceipt deliveredntf_customer_receipt_delivered_001 -> EP-RCPT-2026-00041

Merchant alertOwner notifiedemail_owner_payment_captured -> pay_scenario_001

Unpaid follow-up2 remindersWhatsApp scheduled, SMS ready for unpaid references

Money boundaryNo ledger mutationnotif_ledger_boundary_school_2026

CustomerDid the payer receive proof?Email receipt delivered; the immutable receipt stays the source of truth.Emailnotify_customer_receiptntf_customer_receipt_delivered_001delivered Epara supportWhat did the customer ask for?Customer-selected support action appears in the support case without moving money.Support queuenotify_support_intakecust_action_school_2026_001assigned

Customer evidence pack

What proves this payment happened?

The payer sees customer-safe proof: checkout, receipt, notification, and support routes without needing an Epara account.

evidence_pack_school_2026_001

audit ready

Paymentpay_scenario_001rcpt_scenario_001

MerchantDemo Marketplink_school_2026

Settlementset_2026_06_15_iqdpo_school_2026_001

Audit anchoraudit_anchor_school_2026_001op_decision_school_2026_001

Checkout sessioncs_school_2026_001evpack_checkout_sessionGuest card path created the payment attempt without customer signupCustomer, merchant, supportNo money before capturecaptured Immutable receiptEP-RCPT-2026-00041evpack_receiptReceipt proves the payer, merchant reference, amount, and captured statusCustomer, merchant, supportRead-only proofissued Notification handoffnotify_school_2026_001evpack_notification_handoffReceipt, merchant capture alert, support intake, and reminder messages are traceableCustomer, merchant, support, backofficeMessages do not create ledger movementactive Support casetkt_school_parent_receipt_001evpack_support_caseSupport can answer receipt, refund, dispute, and no-capture questions from one caseSupport, customer-safe answerSupport answer does not move moneyready

Guest support actions

Need help with this payment?

The payer can ask for receipt proof, refund review, dispute preparation, or no-capture help without creating an Epara account.

cust_action_school_2026_001

ready

Entryguest_first

ReceiptEP-RCPT-2026-00041

Paymentpay_scenario_001

Customer saysSend receipt to my email again

Support intakeSupport can resend immutable receipt proof

EvidenceEP-RCPT-2026-00041

Open evidence route

Payment screen map

Which customer screens prove the payment?

Receipt, optional wallet claim, refund receipt, and support paths stay linked to the original captured payment.

payment_screen_map_school_2026_001

ready

Entry ruleguest_firstHosted checkout: no account / Wallet and receipt history: optional

Collectionplink_school_2026cs_school_2026_001

Payment / receiptpay_scenario_001rcpt_scenario_001

Customer / supportCustomer receiptscreen_receiptLogin: NoHow do I prove I paid?Read-only proof after captureEP-RCPT-2026-00041issued CustomerOptional wallet claimscreen_wallet_claimLogin: OptionalCan I save receipt history later?Wallet claim does not change the original payment recordcon_guest_parent_school_001optional active Customer / supportRefund receiptscreen_refund_receiptLogin: NoWhat happens after a refund is approved?Partial refund posts only after maker-checker approvalEP-RFND-2026-00041issued CustomerFailed payment retryscreen_retryLogin: NoCan I try another method?Failed attempt creates no receipt, fee, reserve, or payoutatt_school_failed_001failed

Scenario action ledger

What happened after I paid?

The receipt reads the same demo action state as support and backoffice: customer request, payment capture, and evidence routes.

action_ledger_school_2026_001 / evidence_pack_school_2026_001

Payment stagecapturedpay_scenario_001

Customer requestcust_action_resend_receiptcust_action_school_2026_001

Merchant actions0merchant_action_console_school_2026

Operator / method0 / 1operator_action_console_school_2026

WorkflowPublish collection pageledger_stage_collectionMerchant ownerCollection page stage is paidplink_school_2026Publishing exposes checkout; it does not move moneycompleted WorkflowPay as guestledger_stage_paymentCustomerPayment lifecycle stage is capturedrcpt_scenario_001Capture creates receipt, ledger, fee, reserve, and statement evidencecompleted WorkflowPrepare payout handoffledger_stage_payoutEpara financeset_2026_06_15_iqd supports po_school_2026_001rafidain_transfer_pending_8821Payout remains provider pending until treasury clears itprovider pending Customer supportResend receiptcust_action_resend_receiptCustomerSupport can resend immutable receipt proofEP-RCPT-2026-00041Customer request creates support context; approval controls money movementselected Payment methodConfirm guest-card availabilitypm_action_guest_card_checkoutCustomerGuest card checkout is available on the merchant collection pageready_school_link_2026Payment capture creates receipt, ledger, fee, reserve, and statement evidencecompleted

Demo action state is local to this browser, but every row keeps the same payment, evidence pack, and money-boundary language.

ReceiptEP-RCPT-2026-00041

Paymentpay_scenario_001

Refund requestrefreq_school_2026_001

Customer entryGuest first, account optional

Customer need	Status	Customer action	Login required	Next surface	Evidence
I need proof I paid	issued	Download, copy, or claim the immutable receipt	No	/receipt/rcpt_scenario_001	EP-RCPT-2026-00041
I want a partial refund	approval ready	Ask support to create a refund request; approval moves money	No, email verification is enough	/backoffice/approvals/refund-school-2026	refreq_school_2026_001
I may dispute this payment	evidence submitted	Submit customer note; Epara prepares receipt and checkout evidence	No, receipt reference is enough	/backoffice/disputes/disp_school_2026_001	evpkg_school_2026_ready
My previous attempt failed or expired	not applicable	Retry checkout; failed attempts created no receipt or fee	No	/pay/school-fee/retry	att_school_failed_001

Customer timeline

Event	Customer view	Epara evidence	Merchant view	Status
Guest payment captured	Receipt visible immediately	pay_scenario_001	Payment object and collection ledger update	captured
Receipt delivered	alia.school.parent@example.test	EP-RCPT-2026-00041	Merchant can confirm school reference	delivered
Optional receipt claim	guest can claim	claim_school_receipt_2026_001	No checkout login requirement	verification required
Support path ready	Refund, dispute, and failed-attempt answers available	tkt_school_parent_receipt_001	Support sees immutable payment evidence	ready

Open receipt Refund receipt demo Retry failed payment Open optional wallet Support case

Customer situation	Support decision	Customer answer	Next surface	Evidence	Status
I paid and need proof	Send immutable receipt and merchant reference	Payment captured; receipt is valid without Epara signup	/receipt/rcpt_scenario_001	EP-RCPT-2026-00041	ready
I need a partial refund	Create refund request, then maker-checker approval	Refund can be requested but money moves after approval	/backoffice/approvals/refund-school-2026	refreq_school_2026_001	approval ready
I may dispute this payment	Prepare evidence package and risk handoff	Receipt, checkout, auth, webhook, and support evidence are ready	/backoffice/disputes/disp_school_2026_001	evpkg_school_2026_ready	evidence submitted
My checkout failed, expired, or was cancelled	Explain no-capture outcome and offer retry	No receipt, fee, reserve, refund, or payout exists because no money moved	/pay/school-fee/retry	att_school_failed_001	not applicable

Support boundaryDemo Market payment facts stay immutable; support opens the correct next workflow instead of editing money records.

EP-RCPT-2026-00041

How was this receipt delivered?

What proves this payment happened?

Need help with this payment?

Which customer screens prove the payment?

What happened after I paid?

Customer self-service center

Customer timeline

Customer support options